Service Description
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Service conceptCreating value for our customers -
The purpose of the serviceCustomer first, win-win cooperation -
Service missionProviding full-service solutions to our clients -
Service standardsCustomer satisfaction is the only standard of our work
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Complete pre-sales serviceCommunicating fully with clients
Interpreting client’s needs in depth
Providing tailored and individualized technical solutions
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Attentive in-sale serviceSend professional and technical personnel for on-site guidance, to provide customers with construction programs, equipment selection, operation and maintenance, including the overall solution
Assisting customers to draw up all kinds of technical programs, providing customers with all kinds of free technical advice
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A full range of after-sales servicesWuxin intelligent service team involved in product commissioning and acceptance process, and strive to achieve perfect delivery of each product and each project
Provide customers with equipment installation and commissioning guidance, operation and maintenance training and other value-added services
Attaching great importance to customer satisfaction, regularly arranging specialized field visits, listening to user feedback, and constantly improving the level of service
- Service Attitude
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Fully respect our customers and their needs, and provide services with a positive and enthusiastic attitude is our service attitudeWhether in the pre-sale, in the sale, or in the after-sale environment, Wuxin service personnel fully respect the customer and the customer's needs, and with a positive, enthusiastic attitude to provide various services on their own initiative
- Service concept
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Adhere to the "all for customers, and create value for customers" is our service conceptIn order to better carry out the service work, we carefully selected a number of service attitude, solid professional knowledge of the service team, assigned to service outlets across the country, and strive to achieve zero-distance communication with customers. In the process of providing service to customers, service personnel always think from the customer's point of view, take the customer's thing as their own thing, implement the service concept of "all for customers, create value for customers, and strive to make every customer 100% satisfied.
- The purpose of the service
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Customer first, win-win cooperation, respond quickly to customer needs, do our best to solve problems for customers, is our service purposeAs long as the customer in the use of our products, no matter what problems encountered, Wuxin service personnel will think about what customers think, anxious customers anxious, rapid response to customer needs, make every effort to solve problems for customers
- Service mission
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To provide customers with a full range of service solutions, services into the company's core competitiveness, is our service missionAs the saying goes, it is easy to do a good deed, but it is difficult to do a good deed for a lifetime. Service work is the same, we have to ask for customers to provide long-term, or even life-long high-quality, efficient service
Service network
Own professional installation engineers service team and special service vehicles, 365 days per year, 24 hours per day, 7 days per week, to build a highly efficient service network, for each set of formworks and equipment to provide maintenance and care for each user.
Professional and efficient service team, well-equipped service resources, to meet the needs of customers.
In order to ensure that customers in the use of products in the process of professional service protection, Wuxin service personnel all through the systematic professional training and passed a rigorous examination, most of them have a welder's license, electrician's license, including various types of qualification certificates, Wuxin service engineers are equipped with a common toolkit for each.
The service car is equipped with standard tools. In order to carry out comprehensive inspection and maintenance of customer's equipment on a regular basis, special service vehicles are equipped and GPS positioning system is installed to fully meet the rapid response of customer's call service.
